Free shipping & returns in the US.

Shipping & Returns


INTERNATIONAL SHIPPING

 

  • Each piece is handcrafted and shipped from our workshop in Bogotá, Colombia.
  • All purchases will be processed and shipped with FedEx economy. Your WONDER FOR PEOPLE is sent during Colombian business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed on the next business day.
  • Please note that transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us and we'll be happy to assist you.
  • Wonder for People offers FREE USA SHIPPING BY FEDEX economy, 4-6 business days, However WONDER FOR PEOPLE is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser and vary depending on the country of destination.
  • A Tracking number will be sent once your order has been dispatched. 

 

RETURN POLICIES

 

For WONDER FOR PEOPLE our clients are the most important thing. This is why the following warranty and return policies are made to provide you with an exceptional shopping experience. We handle returns on a case-by-case basis with the goal of satisfying the customer. We treat our customers fairly and we expect them to treat us the same way.

CHANGE PROCEDURE VALID


-Changes are accepted up to 30 days after the purchase was made.
-It will be verified that the replacement parts are new, without showing any signs of use.

-Its original design must not have been modified.

-Only applies to line products. Does not apply to promotional and / or discount items.

-The change will be made for a value equal to or greater than the initial part. If the value is higher, the customer must assume this difference.
-We do not refund money.

WARRANTY PROCEDURE VALIDITY:
30 days from purchase date Warranty covers quality / workmanship damage only
It will be verified that the pieces are clean, in good condition and without any type of modification.

Pieces must be complete and include their original accessories.
The following conditions are not grounds for warranty: damage caused by natural wear, excessive use or washing, by abrasion or improper use of the product, abuse such as scratches, scratches and alterations caused by chemical products.
The part will be reviewed to validate the application of the guarantee. We will repair any manufacturing defect within a period of 30 working days.
The procedure for the guarantee is as follows: 
Send email to  info@wonderforpeople.com with subject CHANGE AND / OR PC

WARRANTY. Include in the message the reason for the change name of the piece you bought, date of purchase and photograph of the damage.

 

Please include reason codes (mark with x)

 

Reason Codes

Sizing

Services

1.1

Small

 

2.1

Wrong item

 

1.2

Large

 

2.2

Arrived lated

 

 

Send us the piece with the following information: 
WONDER FOR PEOPLE

CALLE 63 C No 28 A - 92
(+57) 310 5583734
Bogota Colombia
* Response time: 15 business days

We recommend that you review the measurements and scale of our products before making your purchase in our virtual store. In case you have more questions about the item you want to purchase, contact us at info@wonderforpeople.com or chat with us Via WhatsApp on our page

WARNING

Natural Dyes when purchasing our naturally dyed pieces, one must comprehend that the color may vary slightly. As a result of it being naturally dyed.